Configuring Zoom Provider Settings

Once you have created the new Zoom provider, you must configure the following:

■ Webhook to trigger an email to the customer CRM each time a new customer lead is generated.
■ Tags and Connectivity settings.
■ Region settings for authentication and trunk mapping.
➢ To configure provider settings:
1. In the Navigation pane, choose Settings.

2. Configure parameters according to the table below and then click Save changes.

Parameter

Description

Notification Header Key

Header authentication key (header key: runkey) to connect to the destination address.

Notification Header Value

The passkey in the Header Value.

Show Dialplan Check box

Shows or hides the Use SBC Dialplan check box in the Upload Number dialog box.

Notification URL

The destination URL for the HTTP POST.

Reload Pages Data button

Click to refresh the page.

Supported Services
■ Live CX
■ Live UC
■ Webex
■ Zoom
3. Click the Zoom tab and configure parameters according to the table below and then click Save changes.

Parameter

Description
Tag Type

From the Use Tag drop-down, choose one of the following: 

■ None
■ Global Provider: Configure tags at the Global (AudioCodes) level
■ Channels: Configure tags at the Channel level

When end customers onboard the Zoom Provider Exchange service, they are prompted with the appropriate Tag dialog according to this configuration.
Connectivity Type

From the Connectivity Type drop-down, choose one of the following:

■ Peering: Connect calls using the Service Provider SBC. For this configuration, customers cannot configure SIP Connections and SBC Scripts, only Calling Profiles.
■ BYOC: Connect calls using the dedicated customer SBC. For this configuration, customers can configure SIP Connections, SBC Scripts and Calling Profiles.

After applying confirmation, the following confirmation message is displayed:

Zoom Account Information

Enter a Zoom account number to search and then click Find Account site. The route and channel associated with the Zoom account are displayed.

Credentials of the Service Provider App installed on the Zoom Marketplace used for customer and number management.

Client ID

Client ID of the Service Provider App

Client Secret

Client Secret of the Service Provider App

Carrier Code

Service Provider Carrier Code according to AudioCodes validated list.

 

 

Credentials of the Access Token App registration is used by Live Platform for retrieving data on assigned users for metering.

S2SOAuthAccountID

Account ID configured in the Access Token app shown above.

S2SOAuthClientID

Client ID configured in the Access Token app shown above.

S2SOAuthSecret

Client Secret configured in the Access Token app shown above.

Zoom Trunks Map

Region and Trunk Name Mapping .

 
■ North America: PEXV3_AUDSP3_WL_AUDC_01
■ South America: PEXV3_AUDSP3_WL_AUDC_01
■ Europe: PEXV3_AUDSP3_WL_AUDC_01
■ Asia: PEXV3_AUDSP3_WL_AUDC_01
■ Japan: PEXV3_AUDSP3_WL_AUDC_01
■ Australia: PEXV3_AUDSP3_WL_AUDC_01
4. Click the Numbers tab.
5. Enter the Default CAC value for the Number type 'User' and click Save Changes. Each number uploaded to Live Platform with Number type 'User' inherits this value (read-only).